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Dial-a-Journey - Door to Door Service
The Friendly alternative to public transport

Our flagship service aims to provide affordable and accessible door-to-door transport for people who have mobility difficulties and cannot use conventional public transport.

You can be given assistance from your door to the bus, and from the bus to your destination at the other end, at a lower cost in normal circumstances than a taxi. Our service is funded and fares subsidised within the Falkirk, Stirling and Clackmannanshire Council areas and operates 7 days a week.

You can book your trip in advance, or on the day, by dialing us direct on 01786 465355 between 10am and 4pm. For journeys on the same day call anytime after 9am.

To join Dial-a-Journey, and to book our Door-to-Door Service, you will need to complete the online application form. Please click here.

For more details on this service, please click here to read about our FAQs.

Please click here for timetable information

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Central Shopmobility
Giving You The Freedom to do what YOU want to do, WHEN you want to do it

Central Shopmobility has 2 fixed bases: one in Falkirk at the Callendar Square Car Park and one located in Stirling Bus Station. Clackmannanshire is served by equipment based at Sterling Mills in Tillicoultry and by phoning the Dial-a-Journey office to pre book equipment in Alloa Town Centre. Our service is operated by paid staff and by volunteers.

In simple terms we provide a loan of scooters, powered chairs and manual wheelchairs that make getting around the shops very easy. Membership is available to anyone who has a temporary or permanent physical impairment that presents difficulties in getting around the shops.

As a registered member you are entitled to the use of our equipment and the use of a car parking space if required. When you join our staff will help you choose a suitable scooter, power chair or manual chair to allow you the freedom to shop in Falkirk, Stirling, Grangemouth and Alloa town centres.

We offer low rates on the hire of equipment if you have a long term mobility difficulty, or a temporary difficulty that means that you might want the use of a piece of equipment for a shorter term. We can also deliver equipment for a small charge.

Our offices are located conveniently on the main bus routes and Dial-a-Journey operates a transport service for people who have mobility problems who cannot use conventional public transport that will take you directly to any of our Shopmobility sites. We would encourage you to use this service if you are eligible.

To enquire about membership and the services outlined here, please call: Falkirk 01324 630500 or Stirling 01786 449606

To join shopmobility, you will need to complete the online application form. Please click here.

For more details on this service, please click here to read about our FAQs.

Please click here for timetable information

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Self-Drive Vehicles for Voluntary Groups
The company operates a self-drive service for bona-fide voluntary organisations who are registered with Dial-a-Journey. Organisations wishing to hire must be registered as member organisations as legislation means we can't make vehicles available for hire to the general public.

Many groups use our vehicles to take their members a variety of places for a number of purposes. We offer vehicles such as MPVs and 16 seat minibuses for hire at affordable prices.

Drivers of minibuses must be holders of a current Midas certificate and hold a D1 minibus entitlement on their driving licence before being allowed to hire vehicles. We can also provide the required training (see details on the following page). We can also provide minibuses with drivers for Groups who don't have their own driver.

Self-drive for family Members
We have a number of smaller vehicles ideally suited for members to hire that can be driven by a family member or carer. This offers members the ability to have their own personal travel for days out or short holidays without the need to worry about planning their activities around transport arrangements. This is proving to be a popular choice with vehicles regularly being used at evenings and weekends.

For further details on these services, please Dial 01786 465355

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Training
As reputable transport providers, Dial-a-Journey recognises the need to have properly trained minibus drivers and passenger assistants. With this in mind we offer a range of training courses for paid or voluntary workers who are involved in the transportation of passengers by minibus.

Our Community Transport Association qualified trainers deliver training courses such as the Minibus Driver Awareness Scheme (MiDAS) and Passenger Assistant Training Scheme (PATS).

We also offer Vehicle Evacuation Training to raise awareness of what to do in the event of an accident.

In addition to these courses, other members of staff have considerable experience in our field and are keen to give advice on a wide range of transport related matters to anyone in need (be it a small voluntary organisation, commercial operator or an individual).

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TaxiCard Booking Service
Dial-a-Journey administers the Taxicard Booking Service on behalf of Falkirk, Stirling and Clackmannanshire Councils. We don't carry out the taxi journeys, but simply arrange for your journey with taxi companies who are registered with your local authority as providers the service.

This service provides a subsidised Taxi journey for members of the scheme who are also unable to use conventional bus services, but who don't require the same level of specialised service of Dial-a-Journey or, depending on your mobility difficulty, you can have both memberships and mix and match services.

Eligibility for this service may vary depending on the Council area in which you live, and each Council has their own membership form to complete.

For more information or an application form please Dial the Taxicard Office on 01786 465355

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WAVE and hiring larger vehicles
We and our sister company WAVE have accessible coaches that can accommodate larger numbers of wheelchairs and passengers (up to 24 seated passengers or 6 wheelchairs). WAVE also carries out work for the general public and corporate organisations.

For more details on any of these sevices please Dial 01786 465355

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Order of Malta Dial-a-Journey Ltd, 17 Munro Road, STIRLING FK7 7UU. Charity No. SC 018831. Tel: 01786 465355
Dial a Journey Plus is supported by: Order or Malta | Stirling Council | Falkirk Council | Clackmannanshire Council. Copyright 2009 Dial-a-Journey. All Rights Reserved

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